OCarRent Review and Ratings

Company Description

OCarRent is a car rental service based in Udon Thani, Thailand, yet customer reviews highlight that their service quality sometimes does not live up to expectations. Though they claim to offer modern and well-kept vehicles, some clients have encountered cleanliness issues, older cars, and delays in vehicle upkeep. The supposedly simple and clear booking process can be perplexing, with ambiguous rental terms and surprise fees. Despite bilingual support, communication appears inconsistent, leaving visitors struggling for prompt help. Although OCarRent emphasizes safety and good service, airport pickup delays and limited car options during peak times have frustrated users.

- Slow response times and unclear rental terms

- Reports of unclean or poorly maintained vehicles

- Inconsistent communication despite bilingual support

- Airport pickup delays and limited car availability during peak periods

Rent a car from OCarRent

OCarRent fleet

Explore the wide range of vehicles available from OCarRent in Udon Thani, from compact cars for city driving to spacious SUVs and premium models, all ready to suit your travel needs.

OCarRent rating

Discover a detailed overview of OCarRent’s customer feedback, featuring highlighted reviews, ratings, and a clear summary that reflects the experiences of real renters.

What customers say about OCarRent - reviews and ratings

1 of 5 | ★☆☆☆☆ | 2024-06-09

Booked in advance but when I arrived, staff said there was no record of my reservation. After long wait and hassle, they offered a different vehicle without upgrades or discounts. Felt very disappointing and unprofessional. Ruined the first day of my trip completely.

Lars Svensson, Stockholm, Sweden

1 of 5 | ★☆☆☆☆ | 2024-06-01

When I picked up my car, missing vehicle registration documents caused a stressful delay. OCarRent’s staff apologized but didn’t offer immediate solutions. This put a damper on my tightly scheduled business trip. The car itself was fine but the administrative problems were a major inconvenience.

Anika Meier, Berlin, Germany

2 of 5 | ★★☆☆☆ | 2024-05-19

OCarRent let me down a bit with some delays during pickup and unclear fee info upfront. Still, the car was clean and drove well once on the road. Support could be improved, but I managed to get through it without major problems.

Emily Johnson, New York, USA

1 of 5 | ★☆☆☆☆ | 2024-05-07

I rented a small car from OCarRent which was clearly outdated and cramped considering the rental price. The fuel economy also was disappointing. I felt the company was charging premium rates for subpar vehicles. Will look elsewhere next time.

Mikko Laine, Helsinki, Finland

1 of 5 | ★☆☆☆☆ | 2024-05-05

Yo, rented a ride from OCarRent last holiday, and man, it was a mess. The car had engine problems right from the start, and when I hit them up for a fix, it took ages to get any help. Felt like they didn’t prioritize me as a customer. I ended up dealing with the breakdown myself, not cool at all. Wouldn't recommend to peeps lookin’ for hassle-free rides.

Jorge Martinez, Madrid, Spain

1 of 5 | ★☆☆☆☆ | 2024-04-26

Trying to book online was a nightmare; the website wasn’t intuitive and glitches caused duplicate charges on my card. Follow-up emails were slow and didn’t clarify matters quickly. Felt like I was chasing shadows to get resolution. Definitely more hassle than any rental should be.

Nandi Thabane, Johannesburg, South Africa

2 of 5 | ★★☆☆☆ | 2024-04-12

I rented a car for a week with OCarRent hoping for a smooth experience. Sadly, the seat was worn out, making long hours on the road uncomfortable. Also, during the trip, small mechanical noises concerned me, although the car didn’t break down. Support was average but nothing extraordinary. Was expecting better quality for the price paid.

Sofia Rossi, Rome, Italy

2 of 5 | ★★☆☆☆ | 2024-03-22

Paid quite a bit to rent from OCarRent expecting top-tier service but got a car with worn tires and a sluggish air-conditioning system. Customer interaction was lukewarm too. Not a bargain by any means – would consider different options next time.

Pierre Dubois, Lyon, France

2 of 5 | ★★☆☆☆ | 2024-03-15

Booked a car including GPS and baby seat, but only got the seat and no GPS. Customer support was slow to respond and didn’t offer compensation. The ride itself was decent, but the missing extras were a letdown on a family trip.

Diego Alvarez, Buenos Aires, Argentina

1 of 5 | ★☆☆☆☆ | 2024-03-08

Clean rides matter but when you need help and get silence back, the experience tints. Picked a car from OCarRent around March, and the vehicle was spotless. But when questions arose mid-rental, customer care was hardly reachable. Felt like I was shouting into the void. Cleanliness alone doesn’t fix the overall experience.

Liam O'Connor, Dublin, Ireland

2 of 5 | ★★☆☆☆ | 2024-02-25

Just a heads up: OCarRent has some hidden clauses in their contract. I found costs creeping up and wasn’t fully aware of mileage limits or insurance stipulations. The car was average, the support team okay, but you gotta read everything fine print before signing up.

Chris Walker, Toronto, Canada

1 of 5 | ★☆☆☆☆ | 2024-02-17

I expected a good range of cars from OCarRent but was quite let down by their limited stock when I booked last month. The vehicle assigned was not well maintained and lacked basic comforts. Customer support was polite but slow to respond, which added frustration when I needed assistance while on a trip. Not the quality service I anticipated based on their website.

Eleanor Finch, Manchester, UK

1 of 5 | ★☆☆☆☆ | 2024-02-11

The car had brake noise and dashboard warning lights, which made me nervous driving it. On return, was hit with extra cleaning and mileage fees I wasn’t expecting. Felt like a bait and switch situation more than a fair rental.

Sophia Chen, Taipei, Taiwan

2 of 5 | ★★☆☆☆ | 2024-01-30

The rental process at OCarRent was more complicated than anticipated. Although the vehicle was decent, the pickup was delayed by over an hour, and the contract had ambiguous clauses which made me uneasy about additional fees. However, the staff did try to assist once contacted. Would advise future customers to carefully check terms before booking.

Min-Jae Kim, Seoul, South Korea

2 of 5 | ★★☆☆☆ | 2024-01-20

OCarRent staff handled pickup professionally and on time, which was nice. However, the car had minor dents and scratches not noted during handover. Rattling noises inside were distracting throughout my trip. I had hoped for a better maintained vehicle for the price.

Ayesha Khan, Kuala Lumpur, Malaysia

1 of 5 | ★☆☆☆☆ | 2024-01-15

I was really let down when the car I rented from OCarRent stalled on the highway. Called customer support repeatedly but assistance arrived after over two hours, leaving me stranded and stressed. The situation made my trip unpleasant and raised serious concerns over their maintenance standards and emergency service.

Fatima Al Hassan, Dubai, UAE

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OCarRent ★☆☆☆☆